Wymiany i zwroty
Wymiana i zwroty
Chcemy oczywiście, abyś był zadowolony ze swojego zamówienia. Nadal nie jesteś w pełni usatysfakcjonowany? Bez problemu. W XXLplant możesz łatwo wymienić lub zwrócić akcesoria i doniczki. Natomiast rośliny to inna historia – poniżej możesz przeczytać dlaczego.
Zwróć akcesoria i doniczki
Nie jesteś zadowolony ze swojej doniczki lub akcesorium? Następnie możesz go zwrócić w ciągu14 dni od otrzymania. Tylko upewnij się, że produkt:
Chcesz się czymś zamienić? Wyślij nam e-mail, a my pomyślimy razem z Tobą.
Zwrot roślin – dlaczego nie?
Rośliny to żywe produkty. Oznacza to, że są wrażliwe na światło, temperaturę, wilgoć i pielęgnację. Gdy roślina opuści nasz magazyn, nie mamy już kontroli nad warunkami, w jakich trafia. Aby zapewnić zdrowie naszych roślin i zapobiec powstawaniu odpadów, rośliny niestety nie podlegają zwrotowi ani wymianie.
Dodatkowo:
-
Każda roślina jest wyjątkowa i może nieznacznie różnić się od zdjęcia
-
Stres związany z transportem może tymczasowo wpłynąć na wygląd rośliny
-
Nasze rośliny pakujemy z najwyższą starannością, aby mieć pewność, że dotrą do Ciebie w zdrowym stanie
Czy przed zakupem nie masz pewności co do rośliny? Prosimy o kontakt z nami. Chętnie pomożemy Ci, udzielając osobistych porad lub dodatkowych zdjęć.
Problem z Twoją rośliną? Tak to rozwiązujemy
Rośliny nie podlegają zwrotowi, ale nie zostawimy Cię z uszkodzeniami transportowymi. Czy Twoja roślina uległa uszkodzeniu podczas transportu? Zgłoś to w ciągu 14 dni od otrzymania na adres customerservice@xxlplant.com:
- Wyślij zdjęcie całej rośliny wyraźnie pokazujące uszkodzenia (oraz zdjęcie z miarką, jeśli nie masz pewności co do rozmiaru).
- Podaj numer zamówienia.
W przypadku widocznych uszkodzeń transportowych bezpłatnie zorganizujemy kopię zastępczą. Dzięki temu możesz spokojnie zamówić dużą roślinę.
Jak działają zwroty?
-
Wyślij e-mail na adres customerservice@xxlplant.com, podając numer zamówienia i informację, co chcesz zwrócić.
-
Wyślemy Ci instrukcje i adres zwrotny.
-
Gdy otrzymamy produkt w dobrym stanie, zwrócimy Ci pieniądze w ciągu 5 dni roboczych, korzystając z oryginalnej metody płatności.
Koszty przesyłki zwrotnej pokrywasz na własny koszt.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":93564305754,"merchantName":"XXLplant","personalized":true}},{"supports_subs":false,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":93564305754,"countryCode":"NL","merchantName":"XXLplant","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"gatewayType":"CONNECTED","merchantId":"FR3VMCZN7V3D2","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=EUR\u0026locale=pl_PL\u0026client-id=AexZEtAxk09Ncgj6FSWFFyGKbxxAZ_LTyJ2DPdJWl1YUlecinmc5AfIaRF2qYjWlusWahlzz6SVkY5Ci\u0026merchant-id=FR3VMCZN7V3D2\u0026intent=authorize","serviceableCountryCodes":["AC","AD","AE","AF","AG","AI","AL","AM","AO","AR","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BQ","BR","BS","BT","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CN","CO","CR","CV","CW","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GW","GY","HK","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LC","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MF","MG","MK","ML","MM","MN","MO","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PS","PT","PY","QA","RE","RO","RS","RU","RW","SA","SB","SC","SD","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","SS","ST","SV","SX","SZ","TA","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","UM","US","UY","UZ","VA","VC","VE","VG","VN","VU","WF","WS","XK","YE","YT","ZA","ZM","ZW"]}}]" access-token="536267cdca6588c680bbf67cd26ae1f7" buyer-country="NL" buyer-locale="pl" buyer-currency="EUR" shop-id="93564305754" cart-id="86cf9c897691743b09470a7037fec57a" enabled-flags="["a1d1f9a1"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> </div>
