Politique d’expédition
Délai de livraison
Le producteur prépare votre plante après votre commande et vous l'envoie directement. Votre commande arrive généralement sous 4 à 5 jours ouvrés. Les toutes plus grandes plantes arrivent parfois un jour plus tard. Vers l'Autriche, l'Italie, l'Irlande, la Croatie, le Danemark et la Pologne, cela prend quelques jours de plus. Vous recevez un suivi par e-mail dès que votre commande est expédiée.
Frais de port
Les frais de port dépendent du pays de livraison et du poids total de votre commande. Vous voyez toujours le montant exact dans le panier, avant de payer. Aux Pays-Bas, vous payez 6,95 € et la livraison est gratuite à partir de 99 €. En Belgique, la livraison est gratuite à partir de 99 €. Retrouvez un aperçu complet par pays sur xxlplant.com/fr/pages/bezorgen-en-retouren.
Pays
Nous livrons aux Pays-Bas, en Belgique, en Allemagne, au Luxembourg, en Autriche, en France, en Italie, en Irlande, en Croatie, au Danemark et en Pologne. Tous les produits ne sont pas livrables dans tous les pays. Sur le site, vous ne voyez que les produits que nous pouvons livrer dans votre pays.
Livraison
Selon la taille, nous livrons avec PostNL ou DHL. Les plus grandes plantes sont livrées par un service de livraison spécialisé. Nous livrons jusqu'à votre porte.
Dommage à la livraison
Si l'emballage est visiblement endommagé à la réception, refusez le colis ou faites noter le dommage par le livreur. Signalez tout dommage au contenu le plus vite possible, de préférence dans les 14 jours suivant la réception, via info@xxlplant.com, avec des photos et votre numéro de commande. En cas de dommage de transport, nous vous envoyons un nouvel exemplaire gratuitement ou nous vous remboursons.
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