Ordering from XXLplant takes just a few minutes. You pay securely with the method that suits you, and you'll always see the total amount before you check out.
How to order
Choose your plant and sizeEvery plant shows its height and pot size. Not sure it'll fit? Use the 'Will it fit my space?' button on the product page.
Add a pot or gift card if you likeYour plant comes in a nursery pot. You can add a matching decorative pot or a card with a personal message straight away.
Check your cartHere you'll see the shipping costs for your country and the total amount, including VAT.
Check outYou'll get an email confirmation straight away. As soon as your plant is on its way, we'll send you the track & trace.
Payment methods
You pay via Shopify's secure checkout. Which methods you see depends on your country. Here's what's currently available:
Wero: pay with your banking app. You complete the payment in your own bank's app.
Credit card: Visa, Mastercard, Maestro and American Express.
Bancontact: for customers in Belgium.
PayPal, Apple Pay, Google Pay and Shop Pay: check out with your existing account.
Klarna: buy now, pay later.
Secure checkout
Checkout runs over an encrypted Shopify connection. Your payment details go straight to the payment provider. We never see or store them.
Prices and VAT
All prices include VAT. You'll see shipping costs in your cart before you check out. Prices vary in some countries. Select your country in the top right and you'll always see the right price. You'll find an overview of shipping costs on the Delivery page.
Invoice
Your order confirmation serves as proof of purchase. Need an invoice, for example in your company name or with your VAT number? Email your order number and details to info@xxlplant.com and we'll send it over. Ordering for your business? Also check out Ordering for businesses.
Changing or cancelling your order
As soon as you order, your plant goes to the grower, who prepares it for shipping. Want to change or cancel something? Email us with your order number as soon as possible. As long as the grower hasn't yet prepared your plant for shipping, we're happy to make the change. If it's already on its way, you can still return artificial plants, pots and accessories. Unfortunately, we can no longer take back living plants at that point.
Can't find your answer?
Our plant experts are happy to help. You'll get a reply within one working day.
