Refund policy

Return Policy

We have a return period of 30 days, which means you can submit a return request within 30 days of receiving your order.

To be eligible for return, the item must be in the same condition as when you received it: unworn or unused, with labels and in original packaging. You also need the receipt or other proof of purchase.

Want to start a return? Contact us at info@xxlplant.com.

Once your return request is approved, you will receive a shipping label and instructions on how and where to send the item. Items returned without prior approval will not be accepted.

Questions about returns? You can always contact us at info@xxlplant.com.

Damage and Issues

Check your order immediately upon receipt and contact us right away if an item is defective, damaged, or incorrectly delivered. We will assess the situation and work together to find an appropriate solution.

Shipping Policies

We ship within the UK with standard delivery time of 2-5 business days. Some larger or special plants may take longer.

Shipping Problems

If your order does not arrive on time, contact us immediately. We will work with the shipping company to find a solution and resolve the situation.

Year-Round Service

XXLplant offers customer service year-round. If you have any questions or concerns, please do not hesitate to contact us. We are here to help!