The questions we get asked most often, with a short answer.
Plants
Does the height include the pot?
Yes. The height on the product page is measured from the bottom of the nursery pot to the top of the plant. The pot size is the inside diameter of the nursery pot your plant comes in.
Will my plant look exactly like the photo?
Plants are natural products, so no two are exactly alike. Shape and leaf position may vary slightly from the photo. Height and pot size match what you order, within the small margin that comes with a living product.
Where do your plants come from?
Straight from specialist growers in the Netherlands, Belgium and southern Europe. The grower only prepares your plant once you've ordered and sends it straight to you. So it hasn't spent weeks sitting in a warehouse.
Will my plant come in a decorative pot?
Your plant comes in a nursery pot. Want a decorative pot? You can order one directly with your plant on the product page. We show matching pots with every plant.
Which plants are safe for pets?
The product page shows whether a plant is pet-friendly. You'll find all pet-friendly plants in the Pet-friendly plants collection. If it's not mentioned, assume the plant isn't suitable for cats and dogs.
Ordering and payment
How can I pay?
With Wero, credit card, Bancontact, PayPal, Klarna, Apple Pay and Google Pay, among others. Which methods you see depends on your country. All payment methods
Can I still change or cancel my order?
Email us with your order number as soon as possible. As long as the grower hasn't yet prepared your plant for shipping, we're happy to make the change. More about changes
Can I get an invoice?
Yes. Email your order number and the details for the invoice to info@xxlplant.com, and we'll send it over.
Can I have a plant delivered as a gift?
Of course. Enter the recipient's address at checkout and add a card with a personal message.
Do you also deliver to businesses?
Yes, to offices, hospitality venues and interior projects. We offer a volume discount on orders from €2,000. Request a quote
Delivery
What's the delivery time?
Your plant usually arrives within 4 to 5 working days. Delivery to Austria, Italy, Ireland, Croatia, Denmark and Poland takes a few days longer. More about delivery times
What does shipping cost?
€6.95 in the Netherlands, and free from €99. Shipping is also free from €99 in Belgium. In other countries, it depends on the weight of your order. Shipping costs by country
Which countries do you deliver to?
The Netherlands, Belgium, Germany, Luxembourg, Austria, France, Italy, Ireland, Croatia, Denmark and Poland. Not every plant is available in every country. Select your country in the top right to see what we can deliver to you.
Who delivers my plant?
PostNL or DHL, depending on the size. We deliver the very largest plants with a specialist delivery service. You'll get a track & trace by email.
How is such a large plant packaged?
In a sturdy box made specially for plants. The plant and potting soil are held firmly in place, so nothing shifts in transit.
Returns and damage
Can I return a plant?
No. Living plants decline quickly after shipping, so they fall outside the right of withdrawal. You can return pots, accessories and artificial plants within 14 days. All about returns
My plant arrived damaged. What now?
Email photos of the address label, the packaging, the whole plant and the damage to info@xxlplant.com, ideally within 14 days of receiving it. For transport damage, we'll send a free replacement. How to report damage
When will I get my money back?
Usually within 5 working days of your return reaching us, and no later than 14 days after you let us know. More about refunds
Plant care
My plant is dropping leaves. Is that a problem?
Usually not. A plant needs to settle into its new spot, and it may drop a few leaves in the first few weeks. Keep it somewhere bright, out of direct sun and away from the radiator. Tips for the first few weeks
How often should I water it?
That depends on the species, the spot and the season. Feel with your finger: if the top couple of centimetres of soil are dry, it's time to water. Overwatering is more often the problem than underwatering. You'll find species-specific advice in our plant guides.
Do I need to repot my plant?
Not straight away. Your plant can happily stay in its nursery pot for a while. If you put it in a decorative pot, you can just leave it in the nursery pot inside.
My plant isn't doing well. Can you help?
Yes. Ask the Plant doctor, or email us a few photos and a short description. We're happy to help even if you've had your plant for a while.
Can't find your answer?
Our plant experts are happy to help. You'll get a reply within one working day.
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