About XXLplant
1. What kind of plants does XXLPlant sell?
1. What kind of plants does XXLPlant sell?
XXLplant specializes in large indoor and outdoor plants, including houseplants, trees, and shrubs. Our selection consists exclusively of large-sized plants, perfect for creating an impressive green space.
2. Are the plants fresh from the grower?
2. Are the plants fresh from the grower?
Yes, all our plants are delivered directly from the Dutch greenhouse. This guarantees the highest quality and freshness.
3. Does XXLplant also offer plants for business customers?
3. Does XXLplant also offer plants for business customers?
Yes, we also provide large plants for offices, restaurants, and other business environments. Contact us for a customized quote.
4. What if the plant differs from the picture?
4. What if the plant differs from the picture?
First of all, these are natural products. So, the appearance of your plant's leaves may vary slightly.
Please allow a margin of 10 cm . We cannot grow our plants to the nearest centimeter. This measurement includes the growing pot .
If you received a damaged plant or think it's too small, please send us photos . For damaged plants, we appreciate photos of the entire plant; for undersized plants, we appreciate photos with a measuring tape .
Order & pay
1. How do I place an order at XXLplant?
1. How do I place an order at XXLplant?
You can easily place an order through our website. Select the plant(s) you want, add them to your shopping cart, and follow the steps in the ordering process.
2. What payment methods do you accept?
2. What payment methods do you accept?
We accept the following payment methods:
• iDEAL
• Credit card (Visa, MasterCard, American Express)
• PayPal
• Klarna (pay later)
• Bancontact (for Belgian customers)
3. Can I cancel or change my order?
3. Can I cancel or change my order?
Please contact us as soon as possible if you wish to cancel or change your order. If the order hasn't been processed yet, we can adjust or cancel it. Since we work with live plants, we cannot simply accept returns.
Delivery & Shipping
1. What is the delivery time of my order?
1. What is the delivery time of my order?
Orders are typically delivered within 3-4 business days. For large plants, delivery time may be slightly longer due to special shipping requirements.
2. What are the shipping costs?
2. What are the shipping costs?
We offer free shipping within the Netherlands for orders over €70. For orders under this amount, we charge €4.95 in shipping costs.
3. Who does the delivery for xxlplant.com?
3. Who does the delivery for xxlplant.com?
We work with various couriers. Large palm trees are delivered on a pallet by truck. Smaller plants are shipped in specialized plant packaging via regular postal service (PostNL & DHL).
4. Complaint about dissatisfied delivery
4. Complaint about dissatisfied delivery
If there is something wrong with your plant, you can always send us a message so we can find a suitable solution.
If a plant has already been repotted or if the customer has had it for more than two weeks , we unfortunately can no longer initiate the complaints procedure. We can, however, explain the best way to care for the plant.
