Frequently asked questions
Everything you want to know about buying, delivering and caring for large plants, at a glance. Can't find your answer? We are happy to help you below.
About XXLplant & our plants
What kind of plants does XXLplant sell?
What kind of plants does XXLplant sell?
We are the specialist in large and XXL plants: houseplants, palms, olive trees, trees and outdoor plants. No windowsill plants, but mature eye-catchers that immediately complete a room.
Are your plants really fresh from the grower?
Are your plants really fresh from the grower?
Yes. We don't store anything in a warehouse. Your plant will only be removed from the greenhouse after your order and sent directly to you, directly from a professional grower from our European network.
How do I know how big a plant really is?
How do I know how big a plant really is?
The exact height (including pot) and pot diameter are stated for each plant. Are you unsure whether it will fit? Use the 'Will this fit in my room?' button on the product page and immediately see it compared to your ceiling.
The plant is different from the photo, is that possible?
The plant is different from the photo, is that possible?
Plants are natural products, so no two are exactly alike. Leaf position and shape may differ slightly from the sample photo. The height and pot match what you order. Is there really anything different? Send us a message.
Do you also sell to companies?
Do you also sell to companies?
Certainly. We supply large plants to offices, catering and interior projects, with personal advice. Contact us for a business quote.
Order & pay
How do I place an order?
How do I place an order?
Choose your plant, select the size and possibly a matching pot or a personal greeting card, put it in your shopping cart and pay. Done.
Which payment methods can I use?
Which payment methods can I use?
You can pay safely with well-known methods such as iDEAL, credit card and Wero. During checkout you will see all available options for your country.
Can I still change or cancel my order?
Can I still change or cancel my order?
Send us a message as soon as possible. As long as your plant has not yet been removed from the greenhouse, we are happy to adjust it for you.
Can I send a personal card?
Can I send a personal card?
Yes. When ordering, simply add a greeting card with a personal message, ideal if the plant is a gift.
Will I receive confirmation of my order?
Will I receive confirmation of my order?
You will receive a confirmation by email immediately after your order. As soon as your plant is on its way, we will send you a track & trace.
Delivery
What is the delivery time?
What is the delivery time?
Your plant will be delivered within 3 to 4 working days. We take it fresh from the greenhouse and immediately hand it over to the delivery person.
What are the shipping costs?
What are the shipping costs?
Free shipping from €75. For orders below this we charge €6.95 within the Netherlands.
How are such large plants packaged?
How are such large plants packaged?
In a sturdy box specially designed for plants. The plant and the potting soil are protected and secured, so that everything arrives fresh, healthy and without damage.
Who will deliver my plant?
Who will deliver my plant?
Depending on the size, we ship with PostNL or DHL. We deliver the largest specimens with a specialized delivery service.
Do you also deliver abroad?
Do you also deliver abroad?
Yes, we deliver in the Netherlands and various European countries. Select your country and currency at the top right to see the correct prices and delivery options.
Can I track my package?
Can I track my package?
Certainly. Once your plant has been shipped, you will receive a track & trace so you know exactly when it will arrive.
Plants & care
How do I care for my new plant?
How do I care for my new plant?
Each species needs something different. You will find care tips on every product page, and in our plant guides we explain exactly how much water and light each plant needs.
My plant drops a leaf after delivery, is that bad?
My plant drops a leaf after delivery, is that bad?
No, that's normal. A plant needs some time to get used to its new place (light, temperature, moisture). Give it a few weeks to acclimatize before you get scared.
How often should I water?
How often should I water?
That depends on the species, location and season. Rule of thumb: feel with your finger whether the soil is dry before watering. Too wet is often more harmful than too dry.
Should I repot the plant?
Should I repot the plant?
Your plant comes in a growing pot and can remain there for a while. Do you want to put it in a decorative pot? That can be done immediately. You can find tips for repotting in our plant guides.
Are your plants safe for pets?
Are your plants safe for pets?
Some yes, some no. On the product page and in the 'Animal-friendly plants' collection you can see which plants are safe for your dog or cat.
Returns, warranty & problems
Can I return a plant?
Can I return a plant?
Plants are living natural products, which is why we cannot take them back like a standard product. You can return accessories such as pots within 14 days.
What if my plant does not arrive healthy?
What if my plant does not arrive healthy?
We stand for the quality of our plants. Does your plant not arrive healthy, or does something go wrong within a short time that is not due to the care? Then we will solve it together.
My plant arrived damaged, what now?
My plant arrived damaged, what now?
Annoying! In case of transport damage, we will send a replacement free of charge. Report it within 14 days via message with your order number and a few photos (the entire plant plus a detail of the damage).
My plant is not doing well after a while, can you help?
My plant is not doing well after a while, can you help?
Send us a message with a few photos and a short description. Our plant experts are happy to think along with you about what is going on.
How do I contact you?
How do I contact you?
The fastest way is via our contact form or by email. We deliberately do not have a telephone number: this way we keep the lines short and we can always help you with photos.
Is your question not listed?
No problem. Send us a message, we are happy to think along with you, preferably with a few photos.
